Returns & Exchanges
The Noguchi Museum Shop accepts returns of unused, undamaged items in their original packaging within 30 days of delivery for a full refund. Please note that Akari light sculptures and vintage items are subject to specific inspection criteria to ensure their sculptural integrity.
Initiate Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Pack Securely
Carefully repack the item in its original museum-grade packaging, ensuring all components and certificates of authenticity are included.
Ship Item
Affix the provided shipping label to your package and drop it off at an authorized carrier location; we recommend utilizing tracked shipping for high-value items.
Quality Inspection
Once received, our specialists will inspect the item for any signs of use or damage before processing your refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing